Examining the Logistics of transportation management systems and the Options Available

A goods transportation management system can reduce shipping costs by up to twenty-five percent in the first year, according to research. For many shippers, implementing a system for managing goods transportation can... Read more »

The seven most important call center performance metrics for call centre agents to track.

Organisations must assess and report on the productivity and effectiveness of contact centre personnel in order to ensure that the contact centre effectively handles client inquiries. Contact centre agents have access to... Read more »